Related commission
Onboarding funnel review
A close reading of the stretch between first open and first participation, written for teams who suspect the early screens — not later demand — are where people leave.
Request an onboarding review and attach a screen list if you already have one.
Who it is for
Growth or onboarding owners who can export step events from registration, verification, and the first commercial action.
What you leave with
A short written review that names each observable step, the largest drop, and whether the drop looks like a documentation problem, a verification delay, or a genuine refusal to continue.
Scope
One participant group (buyers or sellers) inside one app. One window of two to six weeks.
Included
- Step inventory against the screens you say a new person must pass
- Drop counts where events exist
- A note on steps that exist in the product but leave no event
- A 90-minute briefing
Not included
- Redesign of the onboarding screens
- Two-sided comparison (use the activation report)
- Device-level debugging
How the work proceeds
- You share the intended onboarding path as a simple list of screens.
- We match that list to events.
- We write the review around the first step that cannot be seen, and the first step that can be seen but is rarely completed.
Preparation on your side
Screen list, event export, and a note on which verification steps (IC, bank, vehicle, kitchen permit) are required in Malaysia for your category.
Constraints we will not blur
Verification delays caused by third-party checks can be named; we cannot shorten those queues.